HFMED, a leading manufacturer and one-stop solution provider of operating room (OR) equipment, officially released its 2025 annual customer satisfaction survey report. The report shows that HFMED's 2025 annual customer satisfaction rate reached 98.6%, ranking leading in the operating room equipment industry, which fully reflects the recognition of global medical institutions for HFMED's products and services.
The customer satisfaction survey covers more than 500 medical institutions in 20 countries and regions around the world, involving product quality, after-sales service, technical support, solution customization and other aspects. The survey results show that 99.2% of customers are satisfied with the quality of HFMED's OR equipment, 97.8% are satisfied with the after-sales service, and 98.3% are satisfied with the technical support, all of which are higher than the industry average.
Many cooperating medical institutions said in the survey that HFMED's operating room equipment is stable and reliable, the after-sales service is timely and professional, and the customized solutions can accurately meet the clinical needs, which has effectively helped them improve the level of medical services. Some customers also put forward valuable suggestions for the future development of HFMED, which will provide important reference for the optimization of products and services.
"Customer satisfaction is the driving force for HFMED's development," said the person in charge of HFMED's customer service department. "We will take the survey results as a starting point, continue to optimize products and services, listen to customer needs, and provide more professional and humanized OR equipment and solutions. For more details about HFMED's customer service and cooperation cases, please browse our official website: www.hfmed.com."