HFMED, a leading manufacturer and one-stop solution provider of operating room (OR) equipment, is proud to announce the official launch of new regional service hubs in Germany and France. This milestone marks a pivotal step in strengthening its post-sales service ecosystem for OR equipment across the European market.
As a global player with core markets in Europe, North America, and Southeast Asia, HFMED has consistently prioritized localized support to meet the diverse needs of its B2B clients, industry professionals, and overseas distributors. The newly established service hubs, located in Munich (Germany) and Lyon (France), are staffed by a professional local technical team, dedicated to delivering end-to-end after-sales services for OR equipment and providing tailored support for clients using HFMED's operating room equipment.
The core functions of the new service hubs include 24/7 fault response for OR equipment, on-site commissioning of operating room equipment, regular maintenance guidance, and technical support for clients using HFMED's OR-related products. To ensure professional service quality, HFMED has recruited three additional senior engineers certified in EU medical device standards, optimizing service processes to reduce the average fault resolution time from 48 hours to 24 hours-effectively minimizing downtime for clients using HFMED's operating room equipment.
In addition, the service hubs will serve as regional training centers, providing technical guidance and operational training for local distributors and end-users on the proper use, maintenance, and troubleshooting of HFMED's OR equipment. This initiative helps partners better master the operation of operating room equipment, further enhancing the practical value of HFMED's OR-related solutions and strengthening brand loyalty.
"The launch of the European service hubs is a key part of HFMED's 2026 global service strategy," stated a HFMED spokesperson. "We are committed to providing reliable support for clients using ourOR equipment, ensuring that every user of HFMED's operating room equipment can receive timely, professional technical assistance-upholding our commitment to quality and customer-centric service as a leadingOR equipment manufacturer and solution provider."
With the new service hubs now operational, HFMED will continue to expand its global service network, focusing on delivering high-quality OR equipment and customized operating room solutions to European clients. This move not only strengthens HFMED's position as a trusted OR equipment manufacturer but also reinforces its commitment to providing comprehensive support for all users of its operating room equipment across the region.